Wednesday, February 9, 2011
Colissimo - What a joke.
If you want to send a package to anywhere in France, La Poste insist that you send it by Colissimo. Colissimo is more "expensive" than normal post, but it has insurance just in case its delivered late, goes missing or whatever you are sending gets broken.
Recently I sent a couple of Firebird mugs via Colissimo to a customer/Firebird user in France. After receipt and opening of the carefully packed box, the customer found that one of the mugs was cracked. After a brief email exchange he agreed to send me the damaged mug and I would send him a new one.
Once I had the broken mug, I asked the local post office for the basic repayment for the damaged mug from Colissimo. Their response was to hand me a form to fill in, and suggest I post the completed form direct to Colissimo. OK - job done - now I sit back and wait for them to send me the money for something they had managed to break.
After a couple of weeks a letter arrives telling me that they are looking into it, two weeks later another letter arrives, this one apologises, and says we cannot pay you the insurance because the reciever of the damaged goods should have filled in the complaint form and not the sender.
WTF? When you receive damaged goods from someone, what is the first thing you do?
Well, I would have thought, you contact the sender, ask if they want it back and ask for a replacement.... Its then the senders problem to deal with the people he used to send it.
Not in France it seems. By now we have paid for three lots of Colissimo (send original, send it back, send another) and wasted a whole lot of time. The result - huge profits for Colissimo, zero service for the customer. I now give up and throw the whole lot in the bin. Life is just too short to start aguing with a "fonctionnaire".